NEW BUILD PROPERTY MAINTENANCE · WEST MIDLANDS
Most maintenance companies send a tradesman. We send a system.
Otto is a property maintenance company built for portfolio managers who need consistency, clarity, and calm execution at scale. We work exclusively with new build properties across the West Midlands - and everything we do is designed around how professional landlords actually operate.
THE PROBLEM WE SOLVE
Property maintenance isn't hard.
Professional property maintenance is.
Skilled tradesmen fail at portfolio-scale maintenance every day. Not because they can't do the work - because nobody built a company around everything else the job demands. The communication. The reporting. The parts matching. The tenant updates. The photography. The follow-up.
Everything else the job demands
BUILT ON THREE CORNERSTONES
Communication
From the moment a job is awarded, both you and the tenant know exactly what's happening - without having to ask. Tenants get appointment confirmations, live tracking on the day, and satisfaction surveys after. You get updates in FixFlo, automatically.
Organisation
Every job flows through Otto Quote - bespoke software that links each quote to the exact materials, specifications, and tool kits needed to complete it. Our vans are packed before the job is even scheduled.
Standards
A repair shouldn't look like a repair. We keep a specification database for every development we work on, so replacements are identical - not the closest match. Job reports are written in plain English with high-resolution photography, synced to FixFlo automatically.
WHAT WE DO
Specialists in new build homes under 10 years old
Plumbing, joinery, decorating, snagging, warranty work - and those mysterious things tenants call "urgent."
Reactive Maintenance
The day-to-day repairs that keep tenants happy and properties in good shape. Fast response, first-time fix, clean finish.
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Planned Maintenance
Scheduled work across your portfolio - from seasonal inspections to bulk remediation programmes. Coordinated, consistent, and on time.
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End of Tenancy
Get properties back to lettable standard with minimal void time. Snagging, touch-ups, deep cleans, and everything in between.
Learn more →YOUR SYSTEMS, NOT OURS
A partnership that doesn't need managing
We integrate directly with FixFlo, BigChange, and your internal portals - so our updates appear exactly where your team expects them. We work the way you do.
Direct integration with FixFlo and BigChange — quotes, updates, and photos sync automatically
Pre-agreed schedule of rates for complete cost clarity on every job
Completion reports with photography and diagnostics, written in plain English
Proactive further works — we spot issues and raise them with a quote before they become problems
WHO WE WORK WITH
Build to Rent operators and letting agents who expect more from their maintenance partner
We work with professional landlords and BTR portfolios across the West Midlands - organisations that need consistency at scale, not just someone who can fix a tap.
350+
Jobs completed
95%+
First-time fix rate
3
Core team members
See the difference on a single job.
We don't ask for big commitments. Start with one job, and let the process speak for itself.